On 1 October 2000 GAWB commenced operations as a Category 1 commercialised Water Authority under the Water Act 2000 and is responsible to the Minister for Natural Resources and Water. GAWB supplies water directly to large industrial customers, including the Gladstone Regional Council which then distributes water directly to ratepayers.

GAWB’s primary focus is to supply its customers through commercially responsive and environmentally sustainable business practices. This is achieved through planning, operating and maintaining the infrastructure required to supply water in a sustainable manner, while minimising the impact of its operations on the environment.